At "LifeGloria", customer satisfaction is our priority. We are committed to providing high-quality laboratory equipment and consumables. If you are not completely satisfied with your purchase, please review our return and refund policy below.

Order Cancellation

Orders may be canceled before they are processed and shipped.

If you wish to cancel an order, please contact us as soon as possible at contact@lifegloria.com.

Once an order has been shipped, it can no longer be canceled and will be subject to our return policy.

Return Eligibility

To qualify for a return, items must meet the following conditions:

Returned within 30 days of delivery.
Unused and in original condition.
Returned in the original packaging with all accessories, manuals, and included materials.
Free from damage caused by improper use, mishandling, or unauthorized modifications.

LifeGloria reserves the right to reject returns that do not meet these requirements.

Damaged or Defective Products

If your order arrives damaged, defective, or incorrect, please contact us within 7 business days of receiving the shipment.

Please provide:

Order number
Product name
Description of the issue
Clear photos of the product and packaging

Once verified, LifeGloria will arrange a replacement, repair, or refund at no additional cost to the customer.

Return Procedure

To initiate a return:

Step 1

Contact our customer support team at contact@lifegloria.com and provide your order information.

Step 2

Our team will review your request and provide return instructions.

Step 3

Ship the approved item(s) to the designated return address.

Step 4

After inspection and approval, your refund will be processed.

Return Shipping Costs
If the return is due to a product defect, shipping damage, or an error on our part, LifeGloria will cover the return shipping costs.
For all other returns, customers are responsible for return shipping expenses.

We recommend using a trackable shipping service, as LifeGloria is not responsible for returns lost during transit.

Refunds

Once the returned item has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method within 5–10 business days.

Please note:

Original shipping charges are non-refundable unless the return is due to our error.
Refund processing times may vary depending on your payment provider or financial institution.
Exchanges

If you would like a different product, we recommend placing a new order and requesting a return for the original item.

This ensures the fastest processing and product availability.

Non-Returnable Items

The following items are generally not eligible for return:

Customized or special-order products
Clearance or discontinued items
Products damaged due to misuse, improper operation, or unauthorized repairs
Opened sterile consumables and products that cannot be resold for safety or quality reasons.

Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact:

Email: contact@lifegloria.com

LifeGloria Customer Support Team