Refund & Return Policy
Refund and Return Policy
LifeGloria supplies laboratory equipment and consumables. Because many products are technical, sterile, customized, or intended for controlled laboratory use, return eligibility depends on product condition and category.
Order Cancellation
Orders may be canceled before processing or shipment. Contact contact@lifegloria.com as soon as possible. Once an order has shipped, it cannot be canceled and will be handled under the return process below.
Return Eligibility
A return request must normally be submitted within 30 days of delivery. The product must be unused, undamaged, in its original packaging, and returned with all accessories, manuals, and included materials. LifeGloria may reject items that show misuse, contamination, incomplete packaging, unauthorized modification, or damage after delivery.
Damaged, Defective, or Incorrect Products
Contact us within 7 business days of delivery and provide the order number, product name, description of the issue, and clear photos or video of the product and packaging. After review, LifeGloria may arrange repair, replacement, parts support, or refund as appropriate.
Return Procedure
- Email contact@lifegloria.com with the order information and reason for return.
- Wait for written approval and return instructions.
- Ship the approved item to the designated address using a trackable method.
- The product will be inspected after receipt.
- Approved refunds will be issued to the original payment method.
Return Shipping Cost
LifeGloria will cover reasonable return shipping when the verified cause is a manufacturing defect, shipping damage, incorrect item, or other error attributable to LifeGloria. For other approved returns, the customer is responsible for return freight and any customs or handling charges.
Refund Timing
Approved refunds are normally initiated within 5-10 business days after inspection. The time required for the funds to appear depends on the bank, card issuer, or payment provider. Original shipping charges are not refundable unless the return resulted from a LifeGloria error.
Exchanges
For faster processing, customers may place a new order for the required product and return the original item after receiving return approval.
Non-Returnable Items
The following items are generally not eligible for return unless defective or supplied incorrectly:
- Customized or special-order products
- Clearance or discontinued items
- Products damaged by misuse, improper installation, unauthorized repair, or failure to follow the manual
- Opened sterile consumables
- Used consumables or products that cannot be safely resold
- Items returned without approval
Contact
Email: contact@lifegloria.com
